1. Who we are

Life Line Home Health Services is the data fiduciary for the information described here. This policy explains how we handle personal information collected through this website, by phone and WhatsApp, and when we arrange care.

2. Information we collect

Contact details you give us: name, phone number, email and area.
Care details you share so we can match the right staff: the patient’s age, condition, medicines, shift needed and address.
Job applications: name, phone, role, area and any experience you share.
Basic technical data your browser sends when it loads the site, such as IP address and device type.

3. How we use it

To call you back, quote charges and arrange staff, equipment or consultations.
To brief the caretaker or nurse on the duties needed.
To follow up on the service and handle complaints or replacements.
To process job applications and arrange interviews and training.
To meet legal obligations and keep the website secure.

4. Who we share it with

We do not sell your personal information. We share only what is needed with the staff member assigned to you, the treating or consulting doctor, physiotherapist or dietitian where you have asked for their service, and service providers who help us run the website or communicate with you. We may disclose information if the law or a court requires it.

5. Third-party services on this site

This site loads fonts from Google Fonts and map tiles from OpenStreetMap. Those services receive your IP address when your browser fetches their files. All photographs are served from our own website. Phone, WhatsApp and email links open the respective apps, whose own privacy policies apply.

6. How long we keep it

We keep enquiry and care records for as long as needed to provide the service and handle any follow-up, and for the period the law requires. Information that is no longer needed is deleted or anonymised.

7. Keeping it safe

We limit access to your details to the people who need them and take reasonable steps to protect them. No method of storage or transmission is completely secure, so please avoid sending sensitive documents over channels you do not trust.

8. Your choices and rights

Under the Digital Personal Data Protection Act, 2023 and other applicable law you may ask us to:

Tell you what personal information we hold about you.
Correct or update it.
Delete it, where we are not required to keep it.
Withdraw your consent to further use.
Address a grievance about how it has been handled.

9. Children

Our services are booked by adults. If a patient is a minor or cannot decide for themselves, we deal with their parent or legal guardian.

10. Changes to this policy

We may update this policy; the date above shows the latest version.

11. Contact us

To exercise your rights or raise a concern, contact: Life Line Home Health Services, Plot No. 01, H.No. 3-11-152/2, RTC Colony, Siri's Road, Opp. Kamineni Hospital Road, L.B. Nagar, R.R. Dist, Hyderabad — 500068. Phone 91779 52194 or 75691 42031; email lifelinehealthcareconsultancy@gmail.com.

Privacy Policy